Shipping policy

Shipping Policy

Last updated: October 24, 2025

We ship fast, pack safe, and back every order with 100% insurance.
Here’s everything you need to know about how your artwork gets to you.

1. Processing Time

Most orders are processed within 1–2 business days.
Some handmade or custom pieces may take slightly longer — if that happens, we’ll notify you right away.

2. Delivery Options

We ship across the United States and worldwide.
Estimated delivery times based on your selected method:

  • Economy: 5–8 business days

  • Standard: 3–4 business days

  • Express: 1–2 business days

  • International: 6–12 business days (depending on customs clearance)

3. Free Shipping (If Available)

If you select Free Shipping, delivery may take slightly longer than paid options.
Need it faster? Upgrade to Standard or Express at checkout.

4. Shipping Costs

All shipping costs are calculated automatically at checkout based on your location and selected method.

5. Route+ Shipping Protection & Insurance

Every order is fully insured — 100% of its value.
At checkout, you can enable Route+ Package Protection, which provides the fastest and easiest way to resolve shipping issues.

  • Covers loss, theft, or damage during transit

  • Instant claims directly through Route (no waiting or back-and-forth)

  • Automatic replacement or refund, handled by Route

💡 We highly recommend keeping Route+ enabled — it guarantees total peace of mind.

If Route+ is not selected, we’ll still assist you, but coverage will depend on the carrier’s policy.

If your package is marked “Delivered” but not received:

  • Contact the shipping carrier first.

  • Then email us at info@derichgallery.com — we’ll help you investigate and guide you through next steps.

6. Customs, Duties & Taxes (International Orders)

International customers may be responsible for customs duties, import taxes, or local fees.
These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.

We do not control or estimate these costs — please check with your local customs office before ordering.

7. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping information before checkout.
If a package is returned due to an incorrect address or failed delivery attempt:

  • We can reship it, but additional shipping fees may apply.

  • If you choose not to reship, we’ll refund the product cost minus original shipping.

8. Order Changes & Cancellations

Need to modify or cancel your order?
Email us within 12 hours of purchase at info@derichgallery.com.
Once an order ships, changes are no longer possible — but we’ll always try to help.

Contact Us

📧 info@derichgallery.com
We answer fast and support you every step — from checkout to delivery.

Final Note

You’re not just buying art — you’re investing in something real.
We make sure it arrives safe, fast, and fully protected — handled by real people who care.