Privacy policy

Privacy Policy

Last updated: October 24, 2025

This Privacy Policy explains how Derich Gallery (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us through any of our services.

We’re committed to respecting your privacy and protecting your data — clearly, securely, and with full transparency. You trust us with your information, and we take that seriously.

1. What We Collect

We may collect the following types of personal information:

  • Contact information: name, email, shipping & billing address, phone number

  • Order details: product purchases, payment method (processed securely via Shopify or PayPal), and order history

  • Account information: if you create a customer account

  • Customer support messages: information you provide when contacting us by email, chat, or form

  • Usage data: device type, IP address, browser, and site activity (collected through cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders

  • Provide customer service and resolve issues

  • Communicate with you about your orders, tracking updates, or product availability

  • Improve our website, products, and overall experience

  • Send email or SMS updates about exclusive offers, limited drops, or special promotions (only if you opt in — you can unsubscribe anytime)

  • Prevent fraud and ensure secure transactions

3. Route+ Package Protection

We partner with Route to offer optional shipping insurance and tracking services.
When you purchase Route+ at checkout, Route may collect information such as your email, address, and order details to provide package protection, tracking updates, and claim support.

  • Route operates as an independent service provider.

  • To learn how Route handles your data, please review Route’s Privacy Policy.

If you have questions or claims related to Route+, contact us at info@derichgallery.com — we’ll help guide you through the process.

4. Cookies & Analytics

We use cookies and similar technologies to enhance your experience on our site. These tools help us remember preferences, understand visitor behavior, and personalize ads or content.

You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. Data Sharing

We never sell your personal information.
We only share data with trusted third-party partners necessary for running our business:

  • Shopify — to power our online store and checkout system

  • Payment processors — such as PayPal and Shopify Payments

  • Shipping providers — to deliver your order

  • Route — if you opt in for package protection

  • Marketing platforms — for email or SMS updates (only if you’ve subscribed)

All partners follow strict privacy and data protection rules.

6. International Orders

If you order from outside the U.S., your data may be processed in the U.S. or other countries where our systems or partners operate.
We ensure all data transfers comply with applicable laws, including GDPR standards.

7. Data Retention

We keep your personal information only as long as necessary for order fulfillment, customer service, legal requirements, or as required by Shopify.

8. Your Rights

You can request at any time to:

  • Access your stored data

  • Correct or delete your information

  • Withdraw consent for marketing communications

  • Request data portability (where legally applicable)

To do so, email us at info@derichgallery.com — we’ll respond quickly and respectfully.

9. Security

We use SSL encryption, secure hosting, and trusted payment processors to keep your information safe.
While no system is 100% immune, we take every reasonable measure to protect your data.

Please avoid sending sensitive information via unsecured emails or messages.

10. Children’s Privacy

We do not knowingly collect information from anyone under 16 years old.
If you believe your child has provided us with personal data, contact us and we’ll delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
By continuing to use our website, you agree to the latest version.

12. Contact Us

If you have any questions or concerns about how we handle your data, please reach out:

📧 Email: info@derichgallery.com
📍 Address: 8526 Castle Pine Ct, Charlotte, NC 28226, USA

Final Note

Thanks for trusting Derich Gallery.
We don’t just protect your data — we protect your experience.
Real art. Real trust. Real people behind every frame.